Welcome to The Gingerbread Twins FAQ page! Here, you’ll find answers to common questions about our products, ordering, delivery, and more. If you have any additional questions, feel free to reach out to our team – we’re here to help!
Our gingerbread is made with premium ingredients, including high-quality flour, natural spices, and no artificial colors or flavors. We focus on using wholesome ingredients to bring out the best, traditional gingerbread taste in every bite
Yes, our gingerbread is made with a vegetarian-friendly recipe, so it’s perfect for vegetarians to enjoy. However, our products are not vegan as they contain dairy and eggs.
While our gingerbread recipe itself doesn’t contain nuts, we produce our treats in a facility that handles nuts. Therefore, we cannot guarantee that they’re nut-free, and we advise caution if you have a nut allergy.
You can place your order directly through our website by browsing our collection, selecting your favorite items, and checking out through our secure online shopping cart. We accept various payment methods for your convenience.
Yes! We love helping you create special memories. We offer personalized messages and designs for our gingerbread products. Simply select the customization options when ordering, and we’ll take care of the rest. Feel free to email us at hello@gingerbreadtwins.com if you have any questions!
Our gingerbread has a shelf life of approximately 2-4 weeks if stored in a cool, dry place in its original packaging. Once opened, we recommend consuming it within a few days for the best taste and texture. However, you can also freeze our gingerbread for up to 1 year. To enjoy later, simply wrap it well before freezing, and thaw at room temperature when you’re ready to indulge!
We carefully package our gingerbread to ensure it arrives fresh and in perfect condition. Each item is individually wrapped and placed in a secure, eco-friendly box to minimize movement and prevent breakage during transit.
Currently, we only offer delivery within the USA. We hope to expand our delivery areas in the future, so stay tuned for updates!
Once your order is placed, it typically takes 3-5 business days for standard delivery. If you need your gingerbread sooner, we offer express delivery options at checkout. Please note that delivery times may vary during busy seasons and holidays.
We take great care in packaging, but if your order arrives damaged, please contact our customer support team within 48 hours of delivery. We’ll work with you to resolve the issue and arrange for a replacement if necessary.
Once an order is placed, it is immediately sent to our kitchen team to begin preparation, so changes may not be possible. However, if you contact us within 24 hours, we’ll do our best to accommodate any modifications or cancellations.
Yes, we provide special rates for corporate and bulk orders, perfect for gifting and events. For more information, please contact our team at hello@gingerbreadtwins.com, and we’ll be happy to assist with your requirements.
You can reach us through our Contact Us page, or email us at hello@gingerbreadtwins.com. We aim to respond to all inquiries within 24-48 hours.
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