Frequently Asked Questions
Hey, Twin! We've gathered some of our most frequently asked questions so you can find the answers you’re looking for. Can’t find the info you’re looking for? Reach out to us at hello@gingerbreadtwins.com, and we’ll get back to you!
Our Delicious Products
What makes your gingerbread so special?
Our gingerbread isn't just a cookie; it's an experience! Every batch is baked using the finest, all-natural ingredients and a whole lot of love. They are the softest, chewiest, juiciest gingerbread cookies you'll ever taste, made with real spices and pure goodness. No artificial colors or harmful ingredients, just Louisiana tradition baked right in.
Do you offer products other than gingerbread cookies?
While our famous gingerbread and king cakes are the stars of the show, we love to bake up all sorts of seasonal treats and special goodies! Keep an eye on our website and sign up for our newsletter to be the first to know about new and exciting flavors.
What ingredients do you use? Do you accommodate allergies?
We believe in wholesome, pure ingredients. Our classic recipes include non-bromated flour, butter, sugar, molasses, a special blend of spices, and all-natural food colorings. For a complete list of ingredients for a specific product, please check the product's page. Please be aware that our products are made in a kitchen that handles nuts, dairy, and wheat.
How long are my gingerbread cookies good for?
Your cookies are fresh for two weeks—just enough time to enjoy their deliciousness! We believe in keeping things natural, so they’re not loaded with preservatives. Thanks to our innovative packaging, they maintain peak freshness for up to two weeks before starting to stale.
Can I freeze my gingerbread cookies?
Absolutely! Maybe your eyes were a little bigger than your stomach, and you ordered a few too many treats. Or you’re planning a big event and want to make sure your cookies arrive in time. To keep your cookies fresh, pop them in the freezer as soon as they arrive! Freezing keeps them delightful for up to a month. We recommend allowing your cookies to thaw at room temperature for at least 2-4 hours before you intend to enjoy them.
Shipping & Delivery
PLEASE NOTE: We do not deliver to PO boxes or military addresses.
How do you ship your fresh-baked cookies and king cakes?
Cookies
To make sure every cookie arrives fresh and perfectly chewy, we ship all cookie orders via FedEx 2-Day Express, UPS 2-Day Air, or UPS Ground.
King Cakes
To get your king cake to you at peak freshness, every King Cake order ships via FedEx Overnight.
Gingerbread Twins and our shipping partners do everything in our power to get your king cake to you overnight — but on occasion, delivery may take an extra day or two.
Please note: Gingerbread Twins is not responsible for delivery delays caused by weather conditions, incomplete or inaccurate shipping addresses (missing apartment/suite numbers, wrong ZIP codes, etc.), high package volume, carrier mechanical issues, or transit route delays.
When will my order ship?
We ship all orders Monday–Thursday via FedEx or UPS, with a daily cutoff of midnight Central Time. FedEx and UPS deliver to most residential addresses on Saturdays, though some ZIP codes have limitations.
Cookies
To keep your treats fresh and skip weekend layovers, cookies ship on this schedule (excluding major holidays):
- Ordered Sunday–Tuesday → ships the next day
- Ordered Wednesday → ships Thursday, as long as your ZIP code receives Saturday delivery. If your area doesn't get Saturday delivery, your order ships the following Monday instead, so it doesn't sit in transit over the weekend.
- Ordered Thursday–Saturday → ships the following Monday
King Cakes
Due to high demand, we ship King Cakes out as fast as we can, in the order received.
How can I track my order?
Once your box of joy is on its way, you'll get an email with tracking info so you can follow it right to your doorstep. If you don't receive tracking within the timeframe above, email us at hello@gingerbreadtwins.com and we'll take a look.
How much does shipping cost?
Shipping is on us! The cost is already built into our pricing, so you'll never see an extra shipping charge at checkout.
What if there's a delay with my delivery?
We do everything we can to get your goodies to you on time, but carriers sometimes run into unexpected delays. Keep an eye on your tracking number for the latest updates — if your package seems stuck, let us know and we'll help track it down.
Ordering & Payment
What payment methods do you accept?
We happily accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order?
Because we start baking your order fresh, we can only accept changes or cancellations within 24 hours of the order being placed. Please contact us as soon as possible if you need to make an adjustment.
Do you offer gift options?
Absolutely! Our gingerbread makes a wonderful gift. Once you've added everything you need to your cart, you can add a personalized message to send some extra sweetness to your loved ones.
Customer Service
What if my order arrives damage or not fresh?
If your cookies or king cake arrive crushed or damaged, email us at hello@gingerbreadtwins.com with a photo of the affected item(s), and we'll reship or refund that portion of your order.
How can I get in touch with you?
We'd love to hear from you! The best way to reach us is by sending us an email at hello@gingerbreadtwins.com. Our team is here to help with any questions you might have. We look forward to spreading joy, one cookie at a time.
