Frequently Asked Questions
Hey, Twin! We've gathered some of our most frequently asked questions so you can find the answers you’re looking for. Can’t find the info you’re looking for? Reach out to us at hello@gingerbreadtwins.com, and we’ll get back to you ASAP!
Our Delicious Products
What makes your gingerbread so special?
Our gingerbread isn't just a cookie; it's an experience! Every batch is baked using the finest, all-natural ingredients and a whole lot of love. They are the softest, chewiest, juiciest gingerbread cookies you'll ever taste, made with real spices and pure goodness. No artificial colors or harmful ingredients, just Louisiana tradition baked right in.
Do you offer products other than gingerbread cookies?
While our famous gingerbread and king cakes are the stars of the show, we love to bake up all sorts of seasonal treats and special goodies! Keep an eye on our website and sign up for our newsletter to be the first to know about new and exciting flavors.
What ingredients do you use? Do you accommodate allergies?
We believe in wholesome, pure ingredients. Our classic recipes include non-bromated flour, butter, sugar, molasses, a special blend of spices, and all-natural food colorings. For a complete list of ingredients for a specific product, please check the product's page. Please be aware that our products are made in a kitchen that handles nuts, dairy, and wheat.
How long are my gingerbread cookies good for?
Your cookies are fresh for two weeks—just enough time to enjoy their deliciousness! We believe in keeping things natural, so they’re not loaded with preservatives. Thanks to our innovative packaging, they maintain peak freshness for up to two weeks before starting to stale.
Can I freeze my gingerbread cookies?
Absolutely! Maybe your eyes were a little bigger than your stomach and you ordered a few too many treats. Or you’re planning for a big event and want to make sure your cookies make it in time. To keep your cookies fresh, pop them in the freezer as soon as they arrive! Freezing keeps them delightful for up to a month. We recommend allowing your cookies to thaw at room temperature for at least 2-4 hours before you intend to enjoy them.
Shipping & Delivery
How do you ship your fresh-baked cookies and king cakes?
To make sure every cookie arrives perfectly fresh and delightfully chewy, we ship them with extra care! We send all our packages via FedEx 2-Day service.
When will my order ship?
To avoid weekend layovers, we only ship Monday-Wednesday. This ensures your order is always on the move and arrives juicy and ready to enjoy!
- Orders placed before 11 a.m. Monday-Wednesday ship the same day.
- Orders placed on Wednesday after 11 a.m. or Thursday-Sunday will ship the following Monday.
How can I track my order?
Once your box of joy is on its way, you’ll receive an email with all the tracking information. You can follow your package's journey right to your doorstep! If you don’t receive your tracking information within X hours after placing your order, email us at hello@gingerbreadtwins.com.
How much does shipping cost?
Orders of $39.99+ always ship FREE! Orders under $39.99 ship anywhere in the continental USA for a flat rate of $9.99. We work to keep these costs as low as possible while ensuring your cookies arrive fresh and fast.
What if there's a delay with my delivery?
While we do our best to get your goodies to you on time, sometimes shipping carriers experience unexpected delays. We recommend keeping a close eye on your tracking number for the most up-to-date information. If your package seems stuck, let us know, and we'll help look into it!
Ordering & Payment
What payment methods do you accept?
We happily accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order?
Because we start baking your order fresh, we can only accept changes or cancellations within 24 hours of the order being placed. Please contact us as soon as possible if you need to make an adjustment.
Do you offer gift options?
Absolutely! Our gingerbread makes a wonderful gift. You can add a personalized message on the product page to send some extra sweetness to your loved ones.
Customer Service
What if there's a problem with my order?
Your happiness is our top priority! If your order arrives incorrectly or damaged, please contact us within 48 hours of delivery at hello@gingerbreadtwins.com. Send us an email with your order number and a photo of the issue, and we'll do everything we can to make it right.
How can I get in touch with you?
We'd love to hear from you! The best way to reach us is by filling out the contact form on our website or sending us an email at hello@gingerbreadtwins.com. Our team is here to help with any questions you might have. We look forward to spreading joy, one cookie at a time.