Shipping Policy
How do you ship your fresh-baked cookies and king cakes?
Cookies
To make sure every cookie arrives fresh and perfectly chewy, we ship all cookie orders via FedEx 2-Day Express, UPS 2-Day Air, or UPS Ground.
King Cakes
To get your king cake to you at peak freshness, every King Cake order ships via FedEx Overnight.
Gingerbread Twins and our shipping partners do everything in our power to get your king cake to you overnight — but on occasion, delivery may take an extra day or two.
Please note: Gingerbread Twins is not responsible for delivery delays caused by weather conditions, incomplete or inaccurate shipping addresses (missing apartment/suite numbers, wrong ZIP codes, etc.), high package volume, carrier mechanical issues, or transit route delays.
When will my order ship?
We ship all orders Monday–Thursday via FedEx or UPS, with a daily cutoff of midnight Central Time. FedEx and UPS deliver to most residential addresses on Saturdays, though some ZIP codes have limitations.
Cookies
To keep your treats fresh and skip weekend layovers, cookies ship on this schedule (excluding major holidays):
- Ordered Sunday–Tuesday → ships the next day
- Ordered Wednesday → ships Thursday, as long as your ZIP code receives Saturday delivery. If your area doesn't get Saturday delivery, your order ships the following Monday instead, so it doesn't sit in transit over the weekend.
- Ordered Thursday–Saturday → ships the following Monday
King Cakes
Due to high demand, we ship King Cakes out as fast as we can, in the order received.
How much does shipping cost?
Shipping is on us! The cost is already built into our pricing, so you'll never see an extra shipping charge at checkout.
Can I change my shipping address after I've placed my order?
If you need to update your shipping address, email us at hello@gingerbreadtwins.com as soon as possible. We can only make changes before your order ships, so the sooner you reach out, the better.
Do you ship to P.O. Boxes or military addresses?
We're unable to ship to P.O. Boxes or military (APO/FPO) addresses. Our shipping carriers require a physical street address to deliver these orders.
Can I ship my order to someone else as a gift?
Yes! Simply enter your recipient's shipping address at checkout — no separate gift option needed. Before you check out, you can also add a personalized message, so your loved one gets a little extra sweetness along with their treats.
How can I track my order?
Once your box of joy is on its way, you'll get an email with tracking info so you can follow it right to your doorstep. If you don't receive tracking within the timeframe above, email us at hello@gingerbreadtwins.com and we'll take a look.
What if there's a delay with my delivery?
We do everything we can to get your goodies to you on time, but carriers sometimes run into unexpected delays. Keep an eye on your tracking number for the latest updates — if your package seems stuck, let us know and we'll help track it down.
My tracking says "delivered," but I don't have my package. What do I do?
First, check around your porch, mailroom, or with neighbors — packages are sometimes left in a slightly different spot than expected. If you still can't locate it, email us at hello@gingerbreadtwins.com and we'll help you locate this order or make it right with a refund or reship of your order if appropriate.
What if my order arrives damaged or not fresh?
If your cookies or king cake arrive crushed or damaged, email us at hello@gingerbreadtwins.com with a photo of the affected item(s), and we'll reship or refund that portion of your order.
Where do you ship?
We currently ship within the United States only (excluding Alaska and Hawaii).
Got more shipping questions? We've got answers! Email us at hello@gingerbreadtwins.com and we'll get back to you ASAP.
